Last updated: 10 September 2026
1. Who we are
NimbleNest Fulfilment provides fulfilment and related support services to ecommerce businesses.
For the purposes of applicable data-protection law, the data controller for the information covered by this Privacy Policy is:
Data controller: Jamie Brace, trading as NimbleNest Fulfilment
Trading name: NimbleNest Fulfilment
Email: info@nimblenestfulfilment.com
Website: www.nimblenestfulfilment.com
Postal correspondence: Please contact us by email to request our current correspondence address.
This Privacy Policy explains how we collect, use, share, retain and protect personal information when you visit our website, contact us, request a quotation or use our services.
2. The information we collect
Depending on how you interact with us, we may collect:
• Your name and job title
• Your business or organisation name
• Your email address and telephone number
• Your business and correspondence address
• Information included in a quotation request or enquiry
• Information about your products, stock and fulfilment requirements
• Account, contract, payment and invoicing information
• Communications between you and NimbleNest Fulfilment
• Customer-portal account information and access records
• Technical information such as your IP address, browser, device type and activity on the NimbleNest Fulfilment website
• Cookie preferences and consent records
• Delivery-recipient information supplied by our fulfilment clients, including names, delivery addresses, contact details and order information
• CCTV images and visitor information where CCTV or site-access controls are used at our premises
Please do not provide sensitive personal information through our website enquiry form unless we have specifically asked you to do so.
3. How we collect information
We may collect information:
• Directly from you when you complete a form, contact us, request a quotation, enter into a contract or use our services
• From a business or organisation you work for
• From our fulfilment clients when they submit customer orders for processing
• Through ecommerce platforms, order-management systems, warehouse-management systems and customer portals
• From delivery companies, suppliers and other service providers
• Automatically through necessary website technologies and, where you have consented, optional analytics or marketing cookies
• From publicly available business sources where permitted by law
4. How we use your information
We may use personal information to:
• Respond to enquiries and quotation requests
• Assess whether our services are suitable for your business
• Prepare quotations and service proposals
• Set up and manage client accounts
• Provide storage, order-processing, picking, packing, dispatch and returns services
• Process and deliver orders on behalf of our fulfilment clients
• Provide access to customer portals and operational reports
• Communicate about orders, stock, deliveries, invoices and support requests
• Manage contracts, billing, accounting and payments
• Maintain the security of our website, systems, premises and services
• Investigate errors, complaints, incidents and suspected misuse
• Meet legal, tax, insurance and regulatory requirements
• Improve our website and services, where permitted
• Send marketing communications where we have permission or another lawful basis to do so
We will not sell your personal information.
5. Our lawful bases
We only use personal information when we have a lawful basis. Depending on the circumstances, we may rely on:
Contract: when processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate interests: when necessary to operate, secure and improve our business, respond to business enquiries, prevent fraud, manage client relationships or protect our legal rights, provided those interests are not overridden by your rights.
Legal obligation: when we must process information to comply with tax, accounting, employment, regulatory or other legal requirements.
Consent: when you have made a clear choice, such as accepting optional website cookies or requesting certain marketing communications. You may withdraw your consent at any time.
6. Fulfilment and delivery information
When an ecommerce business uses NimbleNest Fulfilment to process its orders, that business will normally decide why its customers’ personal information is used. In those circumstances, the ecommerce business is normally the data controller and NimbleNest Fulfilment acts as its data processor.
We use delivery-recipient information only as instructed by our client, as required to provide the contracted fulfilment service, or where necessary to meet our own legal and security obligations.
Questions from an end customer about an order or the use of their information may need to be referred to the ecommerce business from which they placed the order.
7. Who we share information with
• Where necessary, we may share information with:Courier, postal and delivery companies
• Providers of order-management, warehouse-management and customer-portal systems
Website, hosting, email, cloud-storage and IT service providers
• Payment, accounting and professional-service providers
Insurers, auditors and advisers
• Government departments, regulators, law-enforcement organisations or courts when legally required
• A buyer, investor or adviser involved in a proposed sale or restructuring of the business, subject to appropriate confidentiality safeguards
We require service providers handling personal information for us to use it only for authorised purposes and to apply suitable security measures.
8. International transfers
Some of our software, cloud, ecommerce, courier or support providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by UK data-protection law. These may include using an adequacy regulation, approved contractual safeguards or another lawful transfer mechanism.
9. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet contractual, tax, insurance and legal requirements.
Our retention periods may include:
• Unsuccessful quotation enquiries: normally up to 24 months after the last meaningful contact
• Client contracts, invoices and associated financial records: normally for the legally required accounting and tax-retention period
• Operational order and fulfilment records: according to our client agreement, legal requirements and system-retention schedule
• Customer-portal accounts: for the duration of authorised access and an appropriate audit period afterwards
• Website cookie-consent records: for the period needed to demonstrate and manage your choices
• CCTV recordings: normally retained for 30 days and then automatically overwritten or securely deleted. Relevant footage may be retained for longer where necessary to investigate an incident, respond to a complaint, support an insurance claim or comply with legal or law-enforcement requirements. Such footage will be deleted securely when it is no longer required.
Information may be retained for longer when reasonably required for a complaint, dispute, investigation or legal claim.
10. Cookies
Our website may use cookies and similar technologies.
Strictly necessary cookies may be used without consent where they are required for security, website operation, form functionality or to remember your privacy choices.
Analytics, advertising, social-media, video, mapping and other optional technologies will not be activated unless you provide the required consent.
You can accept, reject or manage optional cookies through our cookie banner. You can change or withdraw your choices later by selecting the Manage cookie preferences link on our website.
11. Marketing
We may contact business customers or prospective business customers about relevant NimbleNest services where permitted by law.
Where consent is required, marketing choices will be separate from service-related communications. You may unsubscribe from marketing at any time by using the unsubscribe option provided or contacting info@nimblenestfulfilment.com.
We may still send essential operational, contractual, security or account communications after you opt out of marketing.
12. How we protect information
We use appropriate organisational and technical safeguards designed to protect personal information. These may include:
• Named user accounts and access permissions
• Multifactor authentication
• Encryption and secure connections
• Device and network security
• System logging and monitoring
• Staff confidentiality and training
• Backups and recovery procedures
• Supplier checks and data-processing agreements
• Physical security and controlled warehouse access
No internet or storage system is completely risk-free. We continually review our controls and respond to identified risks.
13. Your rights
Depending on the circumstances, you may have the right to:
• Ask for access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to erase information
• Ask us to restrict how information is used
• Object to certain processing
• Request information in a portable format
• Withdraw consent where processing is based on consent
• Complain about how your information has been handled
14. Complaints
If you have any questions, concerns or complaints about how we use your personal information, please contact us at info@nimblenestfulfilment.com.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
15. External websites
Our website may contain links to websites or services operated by other organisations. We are not responsible for their privacy practices. You should read the privacy information provided by those organisations.
16. Changes to this Privacy Policy
We may update this Privacy Policy when our services, systems, suppliers or legal obligations change.
The latest version will be published on this page and identified by the “Last updated” date.